O2 issues statement revealing when UK-wide outage will be sorted

O2 has finally revealed when it aims to have today’s UK-wide outage sorted. The issues have now been going on for seven hours – and user aren’t happy about it. The network revealed the reason for the issues earlier today (Thursday).

And it now looks like the end is finally in sight. The firm tweeted tonight: “One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.”

Now, O2 says it is aiming to restore full data services “by tomorrow morning”.

The firm confirmed the issues would not be fixed until Friday in a statement to Sky News. People have reported experiencing problems with 4G and data services leaving them unable to access the internet. But not only did that mean they couldn’t get on social media, rail users weren’t able to download their train tickets on their phone.

Many commuters buy their train tickets in advance and then download their ticket every morning, but that strategy seriously backfired today.

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Some commuters were in luck and were able to access free WI-FI at the station, but this wasn’t the case for everyone – with some people having to buy another ticket! One person tweeted: “@O2 How festive is this? Just had to buy another sodding train ticket because the network is down! #o2down @thetrainline.”

“Another said: “Wasn’t a help this morning when I couldn’t activate my train ticket and was forced to buy another ticket to travel to work this morning. I’m not a happy chappy.” Others were in luck and had understanding staff at the ticket barrier:

West Midlands Railway tweeted this morning: “Due to an O2 Network issue, if you’re unable to download your tickets to present for validation we will accept a confirmation of booking. Ticket Barrier staff are aware of this issue.” They added that, where WI-FI was available on board the service, passengers were able to connect to it to download and activate their tickets in the event of onboard ticket checks.

Virgin Trains tweeted, advising passengers to download their tickets on WI-FI before travelling but many people spotted a slight flaw in the communications. O2 tweeted an update this lunchtime: “Our teams are working closely with one of our 3rd party suppliers who has identified an issue in their system which has impacted mobile services globally. “This is our top priority and we are really sorry.”

The problem isn’t limited to O2 either – the outage also means service providers that use O2’s network such as GiffGaff, Tesco, Sky Mobile, Lyca Mobile and TalkTalk also have the same issue.

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