O2 down compensation: Free credit and airtime package revealed for users after day without service

O2 has revealed the compensation package[1] it will offer to customers hit[2] by its data outage[3].

Both pay monthly and pay as you go customers will receive free time after they were left entirely without data for a whole day[4]. Pay monthly customers will be given two free days on their contract. And pay as you go customers will get 10 per cent of their credit for free.

“We’re very sorry about yesterday’s data issue,” an O2 spokesperson said. “We understand how important it is to stay connected, especially at this time of year.”

Join Indpendent Minds

For exclusive articles, events and an advertising-free read for GBP5.99 EUR6.99 £9.99 a month


Start your free trial
[5]

Get the best of The Independent

With an Independent Minds subscription for just GBP5.99 EUR6.99 £9.99 a month


Start your free trial
[6]

Get the best of The Independent

Without the ads – for just GBP5.99 EUR6.99 £9.99 a month


Start your free trial
[7]

It said it would be “in touch with our customers soon” about the compensation package, which varies depending on how users pay for their subscription.

leftCreated with Sketch.
rightCreated with Sketch.


1/42

5G wireless internet is expected to launch in 2019, with the potential to reach speeds of 50mb/s

Getty

2/42

Uber has halted testing of driverless vehicles after a woman was killed by one of their cars in Tempe, Arizona.

March 19 2018

Getty

3/42

Designed by Pierpaolo Lazzarini from Italian company Jet Capsule. The I.F.O. is fuelled by eight electric engines, which is able to push the flying object to an estimated top speed of about 120mph

Jet Capsule/Cover

4/42

A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore

Getty

5/42

A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore

Getty

6/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

7/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

8/42

The giant human-like robot bears a striking resemblance to the military robots starring in the movie ‘Avatar’ and is claimed as a world first by its creators from a South Korean robotic company

Jung Yeon-Je/AFP/Getty

9/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

10/42

Waseda University’s saxophonist robot WAS-5, developed by professor Atsuo Takanishi

Rex

11/42

Waseda University’s saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session

Rex

12/42

A test line of a new energy suspension railway resembling the giant panda is seen in Chengdu, Sichuan Province, China

Reuters

13/42

A test line of a new energy suspension railway, resembling a giant panda, is seen in Chengdu, Sichuan Province, China

Reuters

14/42

A concept car by Trumpchi from GAC Group is shown at the International Automobile Exhibition in Guangzhou, China

Rex

15/42

A Mirai fuel cell vehicle by Toyota is displayed at the International Automobile Exhibition in Guangzhou, China

Reuters

16/42

A visitor tries a Nissan VR experience at the International Automobile Exhibition in Guangzhou, China

Reuters

17/42

A man looks at an exhibit entitled ‘Mimus’ a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London

Getty

18/42

A new Israeli Da-Vinci unmanned aerial vehicle manufactured by Elbit Systems is displayed during the 4th International conference on Home Land Security and Cyber in the Israeli coastal city of Tel Aviv

Getty

19/42

Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S

Reuters

20/42

The Jaguar I-PACE Concept car is the start of a new era for Jaguar.

This is a production preview of the Jaguar I-PACE, which will be revealed next year and on the road in 2018

AP

21/42

Japan’s On-Art Corp’s CEO Kazuya Kanemaru poses with his company’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’ and other robots during a demonstration in Tokyo, Japan

Reuters

22/42

Japan’s On-Art Corp’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’

Reuters

23/42

Japan’s On-Art Corp’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’ performs during its unveiling in Tokyo, Japan

Reuters

24/42

Singulato Motors co-founder and CEO Shen Haiyin poses in his company’s concept car Tigercar P0 at a workshop in Beijing, China

Reuters

25/42

The interior of Singulato Motors’ concept car Tigercar P0 at a workshop in Beijing, China

Reuters

26/42

Singulato Motors’ concept car Tigercar P0

Reuters

27/42

A picture shows Singulato Motors’ concept car Tigercar P0 at a workshop in Beijing, China

Reuters

28/42

Connected company president Shigeki Tomoyama addresses a press briefing as he elaborates on Toyota’s “connected strategy” in Tokyo.The Connected company is a part of seven Toyota in-house companies that was created in April 2016

Getty

29/42

A Toyota Motors employee demonstrates a smartphone app with the company’s pocket plug-in hybrid (PHV) service on the cockpit of the latest Prius hybrid vehicle during Toyota’s “connected strategy” press briefing in Tokyo

Getty

30/42

An exhibitor charges the battery cells of AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo

Getty

31/42

A robot with a touch-screen information apps stroll down the pavillon at the Singapore International Robo Expo

Getty

32/42

An exhibitor demonstrates the AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo

Getty

33/42

Robotic fishes swim in a water glass tank displayed at the Korea pavillon during Singapore International Robo Expo

Getty

34/42

An employee shows a Samsung Electronics’ Gear S3 Classic during Korea Electronics Show 2016 in Seoul, South Korea

Reuters

35/42

Visitors experience Samsung Electronics’ Gear VR during the Korea Electronics Grand Fair at an exhibition hall in Seoul, South Korea

Getty

36/42

Amy Rimmer, Research Engineer at Jaguar Land Rover, demonstrates the car manufacturer’s Advanced Highway Assist in a Range Rover, which drives the vehicle, overtakes and can detect vehicles in the blind spot, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA wire

37/42

Chris Burbridge, Autonomous Driving Software Engineer for Tata Motors European Technical Centre, demonstrates the car manufacturer’s GLOSA V2X functionality, which is connected to the traffic lights and shares information with the driver, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA wire

38/42

Ford EEBL Emergency Electronic Brake Lights is demonstrated during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA

39/42

Full-scale model of ‘Kibo’ on display at the Space Dome exhibition hall of the Japan Aerospace Exploration Agency (JAXA) Tsukuba Space Center, in Tsukuba, north-east of Tokyo, Japan

EPA

40/42

Miniatures on display at the Space Dome exhibition hall of the Japan Aerospace Exploration Agency (JAXA) Tsukuba Space Center, in Tsukuba, north-east of Tokyo, Japan.In its facilities, JAXA develop satellites and analyse their observation data, train astronauts for utilization in the Japanese Experiment Module ‘Kibo’ of the International Space Station (ISS) and develop launch vehicles

EPA

41/42

The robot developed by Seed Solutions sings and dances to the music during the Japan Robot Week 2016 at Tokyo Big Sight. At this biennial event, the participating companies exhibit their latest service robotic technologies and components

Getty

42/42

The robot developed by Seed Solutions sings and dances to music during the Japan Robot Week 2016 at Tokyo Big Sight

Getty

1/42

5G wireless internet is expected to launch in 2019, with the potential to reach speeds of 50mb/s

Getty

2/42

Uber has halted testing of driverless vehicles after a woman was killed by one of their cars in Tempe, Arizona. March 19 2018

Getty

3/42

Designed by Pierpaolo Lazzarini from Italian company Jet Capsule.

The I.F.O. is fuelled by eight electric engines, which is able to push the flying object to an estimated top speed of about 120mph

Jet Capsule/Cover

4/42

A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore

Getty

5/42

A humanoid robot gestures during a demo at a stall in the Indian Machine Tools Expo, IMTEX/Tooltech 2017 held in Bangalore

Getty

6/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

7/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

8/42

The giant human-like robot bears a striking resemblance to the military robots starring in the movie ‘Avatar’ and is claimed as a world first by its creators from a South Korean robotic company

Jung Yeon-Je/AFP/Getty

9/42

Engineers test a four-metre-tall humanoid manned robot dubbed Method-2 in a lab of the Hankook Mirae Technology in Gunpo, south of Seoul, South Korea

Jung Yeon-Je/AFP/Getty

10/42

Waseda University’s saxophonist robot WAS-5, developed by professor Atsuo Takanishi

Rex

11/42

Waseda University’s saxophonist robot WAS-5, developed by professor Atsuo Takanishi and Kaptain Rock playing one string light saber guitar perform jam session

Rex

12/42

A test line of a new energy suspension railway resembling the giant panda is seen in Chengdu, Sichuan Province, China

Reuters

13/42

A test line of a new energy suspension railway, resembling a giant panda, is seen in Chengdu, Sichuan Province, China

Reuters

14/42

A concept car by Trumpchi from GAC Group is shown at the International Automobile Exhibition in Guangzhou, China

Rex

15/42

A Mirai fuel cell vehicle by Toyota is displayed at the International Automobile Exhibition in Guangzhou, China

Reuters

16/42

A visitor tries a Nissan VR experience at the International Automobile Exhibition in Guangzhou, China

Reuters

17/42

A man looks at an exhibit entitled ‘Mimus’ a giant industrial robot which has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London

Getty

18/42

A new Israeli Da-Vinci unmanned aerial vehicle manufactured by Elbit Systems is displayed during the 4th International conference on Home Land Security and Cyber in the Israeli coastal city of Tel Aviv

Getty

19/42

Electrification Guru Dr. Wolfgang Ziebart talks about the electric Jaguar I-PACE concept SUV before it was unveiled before the Los Angeles Auto Show in Los Angeles, California, U.S

Reuters

20/42

The Jaguar I-PACE Concept car is the start of a new era for Jaguar. This is a production preview of the Jaguar I-PACE, which will be revealed next year and on the road in 2018

AP

21/42

Japan’s On-Art Corp’s CEO Kazuya Kanemaru poses with his company’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’ and other robots during a demonstration in Tokyo, Japan

Reuters

22/42

Japan’s On-Art Corp’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’

Reuters

23/42

Japan’s On-Art Corp’s eight metre tall dinosaur-shaped mechanical suit robot ‘TRX03’ performs during its unveiling in Tokyo, Japan

Reuters

24/42

Singulato Motors co-founder and CEO Shen Haiyin poses in his company’s concept car Tigercar P0 at a workshop in Beijing, China

Reuters

25/42

The interior of Singulato Motors’ concept car Tigercar P0 at a workshop in Beijing, China

Reuters

26/42

Singulato Motors’ concept car Tigercar P0

Reuters

27/42

A picture shows Singulato Motors’ concept car Tigercar P0 at a workshop in Beijing, China

Reuters

28/42

Connected company president Shigeki Tomoyama addresses a press briefing as he elaborates on Toyota’s “connected strategy” in Tokyo.The Connected company is a part of seven Toyota in-house companies that was created in April 2016

Getty

29/42

A Toyota Motors employee demonstrates a smartphone app with the company’s pocket plug-in hybrid (PHV) service on the cockpit of the latest Prius hybrid vehicle during Toyota’s “connected strategy” press briefing in Tokyo

Getty

30/42

An exhibitor charges the battery cells of AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo

Getty

31/42

A robot with a touch-screen information apps stroll down the pavillon at the Singapore International Robo Expo

Getty

32/42

An exhibitor demonstrates the AnyWalker, an ultra-mobile chasis robot which is able to move in any kind of environment during Singapore International Robo Expo

Getty

33/42

Robotic fishes swim in a water glass tank displayed at the Korea pavillon during Singapore International Robo Expo

Getty

34/42

An employee shows a Samsung Electronics’ Gear S3 Classic during Korea Electronics Show 2016 in Seoul, South Korea

Reuters

35/42

Visitors experience Samsung Electronics’ Gear VR during the Korea Electronics Grand Fair at an exhibition hall in Seoul, South Korea

Getty

36/42

Amy Rimmer, Research Engineer at Jaguar Land Rover, demonstrates the car manufacturer’s Advanced Highway Assist in a Range Rover, which drives the vehicle, overtakes and can detect vehicles in the blind spot, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA wire

37/42

Chris Burbridge, Autonomous Driving Software Engineer for Tata Motors European Technical Centre, demonstrates the car manufacturer’s GLOSA V2X functionality, which is connected to the traffic lights and shares information with the driver, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA wire

38/42

Ford EEBL Emergency Electronic Brake Lights is demonstrated during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

PA

39/42

Full-scale model of ‘Kibo’ on display at the Space Dome exhibition hall of the Japan Aerospace Exploration Agency (JAXA) Tsukuba Space Center, in Tsukuba, north-east of Tokyo, Japan

EPA

40/42

Miniatures on display at the Space Dome exhibition hall of the Japan Aerospace Exploration Agency (JAXA) Tsukuba Space Center, in Tsukuba, north-east of Tokyo, Japan.In its facilities, JAXA develop satellites and analyse their observation data, train astronauts for utilization in the Japanese Experiment Module ‘Kibo’ of the International Space Station (ISS) and develop launch vehicles

EPA

41/42

The robot developed by Seed Solutions sings and dances to the music during the Japan Robot Week 2016 at Tokyo Big Sight.

At this biennial event, the participating companies exhibit their latest service robotic technologies and components

Getty

42/42

The robot developed by Seed Solutions sings and dances to music during the Japan Robot Week 2016 at Tokyo Big Sight

Getty

Pay monthly, business customers and those buying O2’s mobile broadband will be credited with two days of monthly airtime subscription charges, the company said. Pay as you go customers will be given a 10 per cent credit on a top up in the new year. They will be informed about when that is available.

Watch more

And pay as you go customers on O2’s mobile broadband will also be given a 10 per cent discount on a Bolt On purchase in the new year.

All of O2’s 30 million customers are thought to have been hit by the outage, and so will be receiving the free package. Customers do not appear to need to do anything to get the refund, and will either be contacted to alert them to it or will just receive the additional airtime added to their bill.

It is not clear whether customers of the networks that were also offline because they rely on O2’s infrastructure – such as GiffGaff and Tesco Mobile – will also be getting refunds from their carriers. The outage caused problems across the UK, including in some unusual places, such as live bus arrivals at bus stops, which rely on O2’s data connection.

It lasted for almost a full day, going down early in the morning[8] and with service only being restored overnight the following evening[9].

O2 said the issues were caused by problems with software provided by Ericsson[10].

It also caused problems elsewhere in the world, such as at Japan’s Softbank[11].

References

  1. ^ compensation package (www.independent.co.uk)
  2. ^ customers hit (www.independent.co.uk)
  3. ^ its data outage (www.independent.co.uk)
  4. ^ entirely without data for a whole day (www.independent.co.uk)
  5. ^ Start your free trial (www.independent.co.uk)
  6. ^ Start your free trial (www.independent.co.uk)
  7. ^ Start your free trial (www.independent.co.uk)
  8. ^ going down early in the morning (www.independent.co.uk)
  9. ^ service only being restored overnight the following evening (www.independent.co.uk)
  10. ^ problems with software provided by Ericsson (www.independent.co.uk)
  11. ^ caused problems elsewhere in the world, such as at Japan’s Softbank (www.independent.co.uk)

You may also like...