O2 and Tesco Mobile network BACK ON

More than 12 hours since issues were first reported, O2 data connectivity appears to be returning to some customers. And the company has declared 9.30pm to be the time it will return. Frustrated customers of O2 and other providers that use its network such as Tesco Mobile giffgaff have been left without data since 5.30am today.

As well as losing Internet connection, many users also reported that they were unable to make calls or send text messages due to a lack of signal. The company said in a tweet at 9.26pm: “Our 3G data service is returning and we are confident it will be fully restored by 9.30pm this evening. Our technical teams will continue working hard with Ericsson engineers to restore 4G which will bring us back to full network service.”

It added in a statement on its website: “We will update our website and social media channels as soon as we have more information. We’re sorry for the loss of service our customers have experienced today. ” However, it now appears that many customers are back online after the day of disruption.

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Earlier, a spokesperson for O2 took to Twitter to state: “One of our 3rd party suppliers has identified a software issue in their system.

Our technical teams are working extremely hard to resolve this.” It was announced that engineers were aiming to resolve the issue by tomorrow (Friday) morning, however it now appears that for many the problems are fixed.

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In a response to one customer, O2 confirmed that 3G data was returning, and that the provider anticipated it would be fully restored to all customers this evening. It has been predicted that more than 30 million people have been affected by today’s cancellations.

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Earlier today it was revealed by Marielle Lindgren, CEO of Ericsson UK & Ireland – who provide the service – that the issues were caused by issues in “certain nodes in the core network”.

She said: “The cause of today’s network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK.

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“We have been working hard on resolving the UK data issue since early this morning. “The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning.

“Ericsson sincerely apologises to customers for the inconvenience caused.”

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